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Privacy Policy

Last updated: July 2026

1. Introduction

Mpita ("we", "our", "us") operates the Mpita mobile application and website. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.

2. Information We Collect

Account Information: When you register, we collect your name, phone number, and password (stored securely as a hash).

Profile Information: Service providers may submit business details including business name, category, phone number, WhatsApp number, photos, location coordinates, business hours, and pricing.

Usage Data: We collect information about how you use the app, including pages viewed, features used, and interactions with providers.

Device Information: We may collect device type, operating system, and unique device identifiers for analytics and troubleshooting.

Location Data: With your consent, we collect precise location data to show nearby service providers on a map.

3. How We Use Your Information

To provide and maintain our Service (connect seekers with service providers).

To notify you about provider responses, quote requests, and account updates.

To send SMS messages for authentication (OTP) and provider approval/rejection notifications.

To improve and personalize the user experience.

To detect, prevent, and address technical issues and abuse.

4. Data Sharing

We do not sell your personal data. We may share data with:

  • Service Providers: Your contact information is shared with providers when you contact them through the app.
  • Service Partners: Third-party services we rely on (e.g., Africa's Talking for SMS, cloud hosting) may process data under our instructions.
  • Legal Compliance: If required by law or to protect our rights.

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy. Account data is retained until you request deletion. Usage logs may be retained for up to 12 months.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your account and associated data
  • Withdraw consent for location data collection
  • Object to processing of your data

To exercise these rights, contact us at hello@novaspand.com.

7. Security

We implement appropriate security measures including encryption in transit (HTTPS), password hashing, and access controls. However, no method of transmission over the internet is 100% secure.

8. Third-Party Services

Our app may contain links to third-party services (Google Maps, payment processors). We are not responsible for their privacy practices. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: